Can I vary the contents of a gift box?
Absolutely, we are happy to design a box to meet a particular taste and budget. Just let us know what you are looking for and we will put something together for you. So if you know the likes and dislikes of the recipient of your gift pass these on to us and we can work with you to get your gift just right and at the right price for you.

Can I order particular items if I've really enjoyed them?
We often find people are keen to reorder particular items they have received in a box and found they really enjoyed. We can source any of our products for you. Just let us know what you would like to reorder and we will provide you with a price including postage.

Do you cater for Corporate Clients?
We have our own Corporate Members Scheme which offers special discounts to our corporate members. It's easy to join and then reap the benefits.
We also offer a special service to large corporations regularly using our service. We can arrange for your company logo to appear on the lid of the box making that special gift to a client or colleague even more special. Give us a call for details.

What if nobody is home when your gift box is delivered?
Mountain Devil Blue uses the registered post service available through Australia Post. This means if nobody is home when your parcel is delivered it will not be left on the doorstep but will be held at the local Post Office and a card left for the recipient letting them know it is available for them to collect. This ensures our gift boxes are not left out subject to the weather and always reach the intended recipient safely.

What if I want to send a gift box overseas?
If you place an order for a gift box going overseas the postage and handling cost will appear as a nil amount at the time you place your order. There are a number of options available for overseas mailing with varying costs and delivery times. We will confirm the cost of postage and handling for each of these options with you. You need to confirm which option you require and confirm you accept the costs prior to your order being processed.

Also be aware various countries do have import restriction such as the USA which does not allow the importation of alcohol without a special license. We will let you know if there is a problem with any of the contents of the box you have selected to be sent to a specific country.

What if my order doesn't get there or is damaged when it does?
If your order does not arrive when due, in the first instance, we will track it via Australia Post. If this proves unsuccessful we will either refund the original box price and postage and handling costs via your original method of payment OR we will replace the box and resend it for you at no cost to you. The choice is yours. But please make sure the mailing address you provide us with is correct. We cannot be responsible for non-delivery of your parcel if you provide us with an incorrect or incomplete address.

If any items in the box are damaged on receipt we will either refund you the product price via your original method of payment OR we will replace the item and have it delivered at no cost to you. Again the choice is yours.

In both instances we do require you notify us within 14 days of either receipt of the damaged item or within 14 days of when your delivery was due if your parcel does not arrive.

Can I have my gift box gift wrapped?
Yes we offer a professional gift wrapping service for an additional $5.50 per box inc GST. Just select the box when you checkout your order.

Can I collect from Mountain Devil Blue direct?
If you would prefer to collect direct from us just let us know in advance so we can your order ready for collection. Remember our free delivery from Springwood to Mt Victoria for local orders.